07. 05. 2024

Team Lead

RegionBeogradski region

Polje radaKorisnička podrška / Call centar

Vrsta posla:Specijalističke i management pozicije

For the needs of our client, multinational company which operates in the fields of digital technological services and customer care, we are looking for motivated, responsible and well-organised candidate for the position:

Team Lead (German language)
Location: Belgrade

Key responsibilities:
• Guiding, monitoring, and supervising a group of employees to achieve qualitative and quantitative objectives, maximum effectiveness, and the proper performance of activities;
• Managing operational briefings and updates on the specific campaign;
• Monitoring effectiveness, verification of results achieved and provide professional support to employees;
• Providing initial training to employees and ensuring regular updating of employees on news related to the product, service and / or application to maximize their potential;
• Managing the daily activities of the team;
• Motivating team members to achieve organizational goals;
• Encouraging team members to improve their skills, but trust, product / service knowledge and communication skills as well;
• Creating reports to support operational processes with the aim of developing and improving services;
• Actively using the reference language.

Candidate profile: 
• Fluent in German and English language (written and spoken);
• Good knowledge and use of the main MS Office applications (word, excel) and e-mail;
• Excellent leadership and interpersonal skills;
• Good organizational and time management skills;
• Ability to prioritize work and workloads across a team.
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Broj oglasa JN -052024-80412