07. 05. 2024

Team Lead

RegionBeogradski region

Polje radaKorisnička podrška / Call centar

Vrsta posla:Specijalističke i management pozicije


Opis
For the needs of our client, multinational company which operates in the fields of digital technological services and customer care, we are looking for motivated, responsible and well-organised candidate for the position:

Team Lead (German language)
Location: Belgrade

Key responsibilities:
• Guiding, monitoring, and supervising a group of employees to achieve qualitative and quantitative objectives, maximum effectiveness, and the proper performance of activities;
• Managing operational briefings and updates on the specific campaign;
• Monitoring effectiveness, verification of results achieved and provide professional support to employees;
• Providing initial training to employees and ensuring regular updating of employees on news related to the product, service and / or application to maximize their potential;
• Managing the daily activities of the team;
• Motivating team members to achieve organizational goals;
• Encouraging team members to improve their skills, but trust, product / service knowledge and communication skills as well;
• Creating reports to support operational processes with the aim of developing and improving services;
• Actively using the reference language.

Candidate profile: 
• Fluent in German and English language (written and spoken);
• Good knowledge and use of the main MS Office applications (word, excel) and e-mail;
• Excellent leadership and interpersonal skills;
• Good organizational and time management skills;
• Ability to prioritize work and workloads across a team.
 
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Broj oglasa JN -052024-80412